If you have any enquiries or would like further information on the services we provide, please complete and send the form below.
Terms and Conditions of Hire
Hire is for one use only.
Garments are due back by midday on the first trading day after the function. Late returns will be charged at 50% of the hire fee per outfit per day. Lost or damaged garments will be charged at the current full retail value.
A minimum deposit of £20 per outfit must be paid at the time of ordering. Should an order or outfit be cancelled for any reason this will result in the loss of the deposit.
An optional accidental damage waiver of £3.95 per outfit will be charged. This covers the outfit against minor stainage and repairable damage but DOES NOT cover against irreparable or malicious damage, loss or excessive stainage.
Before any outfit is collected customers must sign our hire agreement and leave either their credit card details or a cash deposit for security. Please be aware that damage, losses and late return fees will be charged to your card or deducted from your cash security deposit.
All prom outfits are subject to a refundable security deposit of £50 payable on collection. No optional accidental damage waiver is available on prom outfits. Late returns will result in the loss of the security deposit and we reserve the right to also charge standard late fees. Prom outfits will be checked on return before the security deposit is refunded. Any excessive wear requiring specialist cleaning will be deducted from the security deposit. Any garment lost or irreparably damaged will be charged at the current full retail value.
We reserve the right to refuse service on any grounds. Violence or aggression towards staff will not be tolerated and will be reported to the police.
A copy of these terms and conditions is available on request.